Service & Repair

I moved in to a new apartment community in August of 2019. I could immediately tell the water in Maple Grove was very hard and contained a lot of deposits. Tap water tasted "off", dishes were chalky and had residue and detergents and soaps did not foam at all! Yikes!!I called for a consult and Scott Smith came out promptly and tested/evaluated the water quality. Unfortunately, being in an apartment without my own water hook up/access, there was nothing that could be done to treat the water. I did immediately sign up for drinking water to be delivered! The water cooler and bottles were delivered promptly the next day! I was extremely pleased and have had prompt and courteous monthly deliveries for over a year now. I just met my route driver today for the first time ~ Mike Gab ~ due to Covid restrictions and busy schedules. He has consistently corresponded with me via text to verify the amount of water I needed and to be sure my service is up to my expectations. I did meet Mike's substitute driver in December - Jordan - when he brought my water and the new cooler the company OFFERED to swap out at the one year mark for a new one. Good preventative maintenance idea! Jordan was very friendly and informative despite having the additional coverage for a vacationing co-worker. Thank you! And last, BUT DEFINITELY NOT LEAST, the office staff in Brooklyn Park answering the phone inquiries are awesome! Always friendly and knowledgeable, they can, and do, answer all service related questions. I want to especially recognize Andrea for helping with several specific service questions I had last month. She answered everything quickly and accurately while offering to obtain additional information when needed. Exceptional customer service should always be recognized since it is not something experienced every day. Thank you everyone at Culligan Water for making my overall experience very positive! Have a great 2021!